Start Download You forgot to provide an Email Address. According to Mr Nagesh, customer behaviour indicate that there will be a surge in demand for accessories in retail outlets in India. We are planning to open 35 outlets within the next three years. Jun 7 According to Mr Nagesh, the companys own labels account for 18 per cent of its revenues.
UK based ready-to-wear menswear range Austin Reed, which has a sole licensing agreement with Shoppers Stop, is also likely to come out with a womens range later this year.
The company on Sunday inaugurated its second outlet in Kolkata. The company has also lined up an aggressive expansion plan targeting smaller towns and cities in the country.
BI Masterminds Awards Rank: After assessment, about 30 employees qualify to become supervisors.
We have identified 21 new locations including Kanpur, Amritsar, Jalandhar, Ahmedabad and Indore, among others to set up these outlets, Mr Nagesh said. Please check the box if you want to proceed.
Anticipating this demand, the retail chain is devoting more space to consumer electronics items like digital cameras and designer watches in its outlets, especially the new ones that are being set up. Shoppers Stop claims that it has taken its CRM initiatives to a new height and now calls its loyalty programmes Customer Experience Management.
Last year, about 50 per cent of our sales came from repeat customers and this year too we are expecting this number to grow, Mr Nagesh said.
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Micro-segmentation of customers was another requirement as the retailer wanted to reach to its customers with specialized messages, thus making an integrated BI platform the key business requirement. We call this kangaroo because like the animal which carries a pouch, the employees have to undergo training in the hands of seniors, explained Mr Kashyap.
The new software helps generate intelligent data from Shoppers Stop customer base of about 2,30, Vijay Kashyap, vice-president of HR at Shoppers Stop said, We have a kangaroo programme in our company which is a development programme for workers and so far has been a very effective way to groom talent.
As a first step under this programme which is called Baby Kangaroos, the company chooses about people from the front-end operations and makes them undergo a six-month development programme. I may unsubscribe at any time. The process is repeated under different conditions for supervisors to qualify as departmental managers which is called the Kangaroo programme.
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In an even more advanced level called the senior kangaroo, the departmental managers qualify to become unit heads. The company is also keen to enhance training for its 1,odd employees. The company then collects this data and touches base with customers via direct mailers informing them of all new promotions that is currently on and also updates them about the upcoming events.
BI for micro-segmentation, expansion Ranked 4 in BI Masterminds, tally, Shoppers Stop uses BI, among other things, for business expansion, customer analysis, and store planning. Shoppers Stop, which sells more than labels in its outlets, is also putting a major thrust on accessories this year.
This email address is already registered. If we find from the data that a customer had bought a pair of trousers, we tell him about a new range of shirts that we have just brought into our store, says Mr Nagesh. Share this item with your network: You have exceeded the maximum character limit.Relative importance of service quality dimensions for Shoppers Stop 6 Assessment of service quality gap of Shoppers Stop using SERVQUAL 7 Service quality gap and weighted service quality score for Shoppers Stop 7 Overall weighted SERVQUAL score for all the dimensions for Shoppers Stop 7 6.
Benazir Miller GM – Loyalty and CRM Shoppers Stop With over 14+ years of experience in the retail industry, Benazir Miller is an effective problem solver and focused IT professional.
Her goal is. View Sumit Puri’s profile on LinkedIn, the world's largest professional community. Customer Care Associate and Head Loyalty and Analytics at Shoppers Stop Limited.
Location India Industry Retail.
Current: Shoppers Stop Limited, PAYBACK; Previous: Sumit was heading the CRM space at Spencer's Retail and it was a pleasure to be Industry: Retail. Shoppers Stop: Rated of 5, check 1, Reviews of Shoppers Stop, Clothing (Brand). View Manish Devadiga’s profile on LinkedIn, the world's largest professional community.
Manish has 1 job listed on their profile. See the complete profile on LinkedIn and discover Manish’s connections and jobs at similar ultimedescente.com: CRM & fashion stylist.
Shoppers Stop began by operating a chain of department stores under the name “Shoppers’ Stop” in India. The objective was to use the brand to create the fashion and the lifestyle store for the entire family. and Mattel.Download